Failed your OWASA test? Most assemblies can be rebuilt rather than replaced. We quote the repair first, fix it, retest, and file the passing report.
Most failures are worn rubber, a fouled check, or a stuck relief valve. A rebuild kit and a clean seat usually bring an assembly back rather than replacing it.
You get the cost of the repair before we start, and an honest answer about whether repairing is worth it on an older unit.
A repair is not finished until the assembly passes and OWASA has the report. We handle both.
A failed backflow test is common and rarely a crisis. These assemblies contain rubber seats, springs, and small moving parts sitting in municipal water, and grit and mineral deposits eventually stop something sealing the way it should.
The usual culprits are a check valve that will not hold its differential pressure, a relief valve weeping continuously, or debris caught on a seat after work on the water main. On assemblies that were left exposed through a hard freeze, we also see cracked bodies and split bonnets — and those are replacements, not repairs.
Age matters too. A twenty-year-old assembly that has been rebuilt several times, or one where parts are no longer manufactured, is usually better replaced than patched again. We will tell you plainly which situation you are in.
Under OWASA’s current requirements, new assemblies must be high-hazard testable types — reduced pressure principle, or the detector version on a fire line. Double check detector assemblies may still be repaired, but they can no longer be replaced like for like. So if you have an older double check on a fire service and it is beyond repair, the replacement will be a different type of assembly. Better to know that before the quote lands.
Mohammed handles our backflow repairs and works across Chapel Hill, Carrboro, and Hillsborough every week.
Requirements described here come from OWASA’s August 2025 update to its cross-connection control requirements. Rules change — we confirm what applies to your property before any work.
A failure usually comes with a window to put it right. We aim to repair, retest, and file inside that window so it never becomes a compliance problem.
The most common residential repair here follows a cold snap. An irrigation assembly left in place without freeze protection can split overnight, and the first sign is often water running down the driveway in the spring when the system is turned back on.
The second most common follows work on the water main. Disturbed grit travels downstream, lodges on a check valve seat, and the assembly fails its next test even though nothing is worn out. That one is usually a clean and a rebuild kit.
On commercial properties around the main corridors we work on fire line detector assemblies and larger domestic services, where a failure needs sorting quickly because it affects the whole building rather than a lawn.
Which check, which valve, and why — whether from our own test or a report from another tester.
Repair or replace, with the reasoning behind the recommendation, before anything is done.
Rebuild on site where possible, or install a compliant replacement assembly where it is not.
We retest to confirm it passes and submit the report to OWASA for you.
We repair and replace assemblies throughout Chapel Hill and the OWASA service area, including Carrboro.
Send us the failed report or call us, and we will quote the repair, carry it out, retest, and file the pass.