Privacy Policy
Effective Date: 16.12.2024
Triangle Backflow, Heating & Air (referred to as “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with us offline.
Information We Collect
We collect information to provide you with our certified backflow inspection and repair services, as well as residential HVAC servicing. The types of information we may collect include:
- Personal Information
- Contact Details: Name, email address, phone number, and mailing address.
- Payment Information: Credit card or other payment details when you make a payment for our services.
- Non-Personal Information
- Device and Technical Information: IP address, browser type, operating system, and other technical details about your interaction with our website.
- Usage Data: Information about how you use our website, such as the pages viewed, time spent, and navigation patterns.
How We Use Your Information
We use the information for the following:
- Service Delivery: To schedule and provide backflow inspection, repair, and HVAC services.
- Customer Communication: To respond to inquiries, provide service updates, and send notifications about appointments.
- Payment Processing: To process payments and manage billing.
- Marketing and Promotions: To send promotional materials, newsletters, or special offers (you can opt-out at any time).
- Website Optimization: To analyze website performance, improve user experience, and diagnose technical issues.
- Compliance and Legal Obligations: To comply with laws, regulations, or legal requests and enforce our terms of service.
How We Share Your Information
We do not sell your private data to others. However, we may share your information in the following instances:
- Service Providers: Trusted third-party vendors who assist us in delivering our services, such as payment processors and scheduling software.
- Legal Compliance: When required to do so by law or to protect our rights and the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Cookies and Tracking Technologies
Cookies help us:
- Recognize repeat visitors.
- Understand user preferences and improve functionality.
- Measure the effectiveness of our marketing efforts.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Data Security
Our data security measures include:
- Secure servers and encryption for online transactions.
- Regular system monitoring and updates.
- Restricted access to personal information for authorized personnel only.
Your Rights and Choices
You have the following rights to your private data:
- Access and Correction: You can request access to your data and ask us to correct inaccuracies.
- Opt-Out: You can opt out of marketing emails or promotional communications by following the unsubscribe instructions.
- Data Deletion: You can request the deletion of your data, subject to legal and contractual obligations.
To exercise these rights, contact us at (919) 205-8248.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not directed at children, and we do not knowingly collect personal information from children. If we become aware of such information, we will take immediate steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy at our convenience to reflect changes in our practices or for other operational, legal, or regulatory reasons without any prior notice.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, reach out to us at:
Triangle Backflow, Heating & Air
Phone: (919) 205-8248
Email: info@trianglebackflow.com
Address: Triangle Backflow, Heating & Air, 187 Timber Creek Path, Chapel Hill, NC 27517, United States
Thank you for trusting Triangle Backflow, Heating & Air. Your privacy is of utmost importance to us, and we are committed to protecting your personal information.